ROBOB, LLC​

"As President and CEO of Mathews Brothers, I am pleased to offer my strongest recommendation for Rick Grandinetti. Rick has worked with Mathews Brothers since 2005, and in that time, he has been an invaluable force in shaping who we are today.

Rick played a pivotal role in developing both our service culture and our overall company culture. His work did not just provide structure; it elevated the standards of how we operate, communicate, and perform as a unified organization.

He is impactful, consistently bringing forward insights and strategies that resonate deeply throughout our teams. Rick works exceptionally well with our leadership team and our entire organization, offering support, guidance, and a perspective that helps decision-makers operate with clarity and confidence. His value as both an advisor and a consultant has been evident in every phase of our growth.

I fervently believe that, thanks to Rick’s expertise, we earned the distinction of being named one of the “Best places to work in Maine” for two years in a row.

I wholeheartedly recommend Rick Grandinetti’s programs to any organization committed to raising the bar for their workforce. His methods empower teams to produce more efficiently, strengthen internal culture, and ultimately increase profitability.

Any organization seeking to boost performance, strengthen leadership, or elevate its culture will benefit immensely from Rick’s expertise."

John Magri

President & CEO

Mathews Brothers Company

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"My name is Elliot Greenberg, President and CEO of JC Licht LLC, and it is my pleasure to offer a complete and sincere recommendation for Rick Grandinetti.

I have known Rick since 2001, when we first worked together at Ring's End Lumber. During his time with us, Rick had a transformative impact on our company culture and service philosophy. His work helped shape the way we operated for many years, and the results were both measurable and lasting. Our organization experienced significant growth, and many of our internal policies were redesigned and elevated in line with Rick's programs. Programs that helped position Ring's End as an industry leader. I conveyed to Rick many years ago that if the time ever came when I acquired my own company, I would bring him on board.

When I purchased JC Licht, I honored that promise, and Rick once again delivered. He made the same powerful impact at JC Licht as he did at Ring's End, strengthening our team, elevating our service expectations, and enhancing the company's cultural foundation.

We are deeply grateful for Rick's contributions. His expertise, insight, and ability to transform organizational culture are exceptional. I would confidently and wholeheartedly recommend Rick Grandinetti to any organization seeking to elevate its workforce, strengthen leadership, or refine its service model."

Elliot Greenberg

President & CEO

JC Licht, LLC

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"Rick has been involved with our organization since 2005. Over the years, Rick has conducted Customer Excellence classes for our entire team, including our locations in Memphis and Nashville, TN. His ability, professionalism, and engaging teaching style have made a lasting impact on our staff and strengthened our company's focus on service quality. Rick's approach fosters a genuine culture of service, accountability, and effective problem resolution throughout the organization. I would highly recommend Rick to any company looking to elevate their customer-focused culture and achieve measurable improvements in team performance and satisfaction."

Peter Humphrey

President & CEO

North Atlantic Corp

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"Riverhead Building has been the beneficiary of a relationship with Rick Grandinetti since 2002. Over more than two decades and hundreds of classes, our employees, managers, and ownership have been entertained and educated by the unique manner in which Rick presents his curriculum.

This is not a sales course. This is not a boring business course. Rather, this is an investment in the employees who are in front of your customers. At the end of the program, participants have a palpably improved perception of themselves, their fellow employees, and the Company. Taken to heart, these lessons have significantly improved attitudes and the home lives of some attendees who suddenly realized they were the problem. The classroom environment is one where criticism may be respectfully offered, and individual lessons benefit the group.

While each class is a corporate culture initiative, the positive effects are cumulative and each new group of students has an energizing effect upon those who have already completed the program.

Rick is quick on his feet, unafraid to challenge anyone on any position, and effectively delivers his message in a manner that is at times humorous, at times sad, at times profound, but at all times effective.

Participants begin the series with a sense of dread, yet almost everyone expresses gratitude for the experience upon completion of the program.

This program is unlike anything you will find in a catalog of business classes. Beyond the financial investment, management participation ensures the enlightenment is mutual, and guarantees tangible results."

John Callahan

President

Riverhead Building Supply Corp.

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"Ring’s End has worked with Rick Grandinetti and his team for over 20 years. Rick has lead various training and employee development initiatives for us over the years. Most notably, Rick developed and lead a dynamic Customer Excellence program specifically tailored to our needs, that has been largely impactful to our business, and transformational to our company culture."

Mike Burkhart
President & CEO
Ring's End, Inc.​

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“During the period 1996-1998, Mr. Grandinetti assisted in navigating Defense Personnel Support Center (DPSC) and it's successor organization Defense Supply Center Philadelphia (DSCP) through cultural changes caused by base realignment and closure requirements by tapping into and increasing the human capital to achieve excellence. Mr. Grandinetti facilitated and conducted ongoing training /education which escalated leadership, service and management skills throughout the organization. As a result of Mr. Grandinetti's efforts, DSCP was able to increase sales from $4.0 B in 1998 to over $13B today. 

            In addition, Mr. Grandinetti facilitated a similar organizational culture change at Defense Logistics Agency's Document Services Activity.  Our country owes a debt of gratitude to Mr. Grandinetti for his work in improving the effectiveness of and efficiencies of our military warriors and civilian employees. I highly recommend that Mr. Grandinetti be sought out to assist any organization that desires to be highly competitive and achieve world class status!”

Major General Proctor (Ret)

United States Army

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“Your presentation was right on the mark. People are still answering the question 'How are you?' with 'FANTASTIC!’ You've given us an excellent foundation from which to start."​

J.D. McCarthy

Rear Admiral SC USN

   Defense Logistics Agency

Fort Belvoir, VA

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“LOGTECH is a leader in education and Rick Grandinetti represents us fabulously by energizing our advanced program with cutting edge information presented in an exciting format that all participants find thought-provoking and entertaining. The scores and comments attributed to Rick’s presentation by the participant valuation speak for themselves:

“The best session of the week! We need more dynamic speakers such as Rick. He should be a mandatory part of every LOGTECH.”

“Zowie! Dead-On – I will use this more than anything in this course.”

“Rick was a dynamic and thought-provoking speaker. The value added in having him here is tremendous.”

“Without a doubt our most charismatic speaker of the week. A perfect way to end a great week.”

“I look forward to using much of what I learned to enhance the missions of Space Command and the Air Force.”

William P. Buzzi

Director of Program Operations

University of North Carolina – Chapel Hill

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“Please accept my sincerest, personal thanks for your tremendous support and appreciation of our uniformed servicemen and women, our federal civilian workforce, and the service support contractors of the Naval Surface Warfare Center Port Hueneme Division ( PHD) as our keynote speaker during the Product Support Forum. You share the same passion we do for selfless service the sailors on the front lines, and your energy and enthusiasm toward servant leadership is inspiring and insightful. 

            It is a sincere honor and privilege to host you, once again, to invigorate our dedicated team of professionals. According to Laurie Beth Jones in Jesus, CEO, “ The principle of service is what separates true leaders from glory seekers.” In our eyes, you are a “true leader”! From all of us, thank you for your time and your commitment to furthering a bright and bold future for this command and our Product Support community.“

D.M Lockney

Captain SC, USN

Naval Surface Warfare Center Port Hueneme Division 

 

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“Rick Grandinetti’s dedication to our company’s success through his educational programs and leadership skills has propelled our organization to be a leader in Customer Excellence. Menards has attained the highest sales per employee for the mass merchants in the entire world. Larry Menard and I believe that this achievement is due largely to the efforts of Rick Grandinetti. The seminars conducted by Dr. Grandinetti were “events” that elevated our employees to a higher level of service and inspired them in both their professional and personal life.” 

Zach Boaz

Director of Training

Menards

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“Your energy and enthusiasm have been a real motivation. Thank you for sharing your Service Excellence Program with my partners in both the Southwest and Mid-South regions. All attendees were truly TOUCHED!” 

Joe Ryan 

President of Unisource Southwest

Southwest and Mid-South regions

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“This guy is awesome! I've listened to all of the best- Steven Covey, Troy Dunn, Jim Blasingame. Rick has got that "it" that it takes. He knows what he's talking about and he delivers his message in an entertaining way. I wish he was on weekly. I highly recommend this show as you will learn from Rick!” 

Rich Hadermann

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“Thank you for a fabulous presentation in Glens Falls last week. Still hearing nothing but great feedback. We had a committee meeting over lunch that day - many of the committee folks were at the presentation. They commented on how positive everyone was and how "up" the energy level was. You rock!”

Carol Lafleur

Executive Director

National Kidney Foundation of New York

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“Dr. Grandinetti, I was at your presentation at the Hardware Seminars for Menards this past Wednesday, and WOW. That's all I can really say about it. I've never heard a better presentation in my entire life. I was seriously blown away. I'm very happy to have seen you and taken notes. God bless you!”

Jake Phillips

Menards

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“Words alone can never clearly depict the satisfaction, gratitude and appreciation for the services you rendered to your Club Staff and fellow members last month. You were incredible at the “Red White & Blue” dinner and, after the motivational speech delivered to the Service Staff by you, this came as no surprise.

            I have had the opportunity to attend seminars by Stephen Covey, Ed Foreman and Zig Ziegler throughout my tenure with Club Corp and it pleases me to note that I felt your presentation was as strong as anything I have had the pleasure of listening to. You made me look like a hero to Staff and Members alike and in my opinion that is the foundation for all great service.”

Paul Fernandez

Food & Beverage Director

Prestonwood Country Club

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“Rick, your class has changed me for the better; I've been meeting my one percent (turning in reports on time, no matter how busy). Everything is just going better. I hear you’re doing more training for Barstow and that's great, I'm hoping more folks pick up on your message. Thanks again.”

Steve Cruz

Maintenance Center Barstow

Barstow, CA

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“Rick, I recently heard you at seminars in Eau Claire for Menards. I loved your presentation, you are an amazing speaker. I have been telling all my team members about you, and all of my family. I thank you very much for the words that you delivered to us. Thanks again.”​

Josh Welling

Massillon, Ohio

Menards